| dc.creator |
Grugulis, C. Irena |
|
| dc.creator |
Cooke, F.L. |
|
| dc.creator |
Rubery, J. |
|
| dc.creator |
Carroll, M. |
|
| dc.date |
2009-06-24T11:13:13Z |
|
| dc.date |
2009-06-24T11:13:13Z |
|
| dc.date |
2009-06-24T11:13:13Z |
|
| dc.identifier |
Grugulis, C.I., Cook, F.L., Rubery, J. and Carroll, M. (2004) Human Resource Management and the permeable organization: The Case of the Multi-Client Call Centre. Journal of Management Studies. Vol. 41, No. 41, pp. 1199-1222. |
|
| dc.identifier |
http://hdl.handle.net/10454/2845 |
|
| dc.description |
No |
|
| dc.description |
Despite the interest over recent years in the fragmentation of organizations and the development of contracting, little attention has been paid to the impact of the associated inter-organizational relationships on the internal organization of employment. Inter-organizational relations have been introduced primarily as a means of externalizing - and potentially rendering invisible - employment issues and employment relations. In a context where inter-organizational relationships appear to be growing in volume and diversity, this constitutes a significant gap in the literature that this paper in part aims to fill. The purpose of the paper is two-fold: to develop a framework for considering the internal and external organizational influences on employment and to apply this framework within a case study of a multi-client outsourcing call centre. We explore the interactions between internal objectives, client demands and the use of external contracting in relation to three dimensions of employment policy: managing the wage-effort bargain, managing flexibility and managing commitment and performance. It is the interplay between these factors in a dynamic context that provides, we suggest, the basis for a more general framework for considering human resource policy in permeable organizations. |
|
| dc.language |
en |
|
| dc.relation |
http://www3.interscience.wiley.com/cgi-bin/fulltext/118756724/PDFSTART |
|
| dc.subject |
Human Resource Management |
|
| dc.subject |
Multi-Client call Centres |
|
| dc.subject |
Inter organizational relationships |
|
| dc.subject |
Employment relationships |
|
| dc.subject |
Call Centres |
|
| dc.title |
Human Resource Management and the Permeable Organization: The Case of the Multi-Client Call Centre |
|
| dc.type |
Article |
|
| dc.type |
No full-text available in the repository |
|